IT administrators and operations managers face an increasingly difficult challenge ensuring applications are available and perform at acceptable levels. Systems and applications are more complex, users more demanding. ClientVantage provides an alternative to hit-or-miss methods by getting to the right information automatically. It provides diagnostic data to narrow down the cause of application performance problems so IT teams know where to look, even before problems affect end users.
ClientVantage offers two proven methods that address different types of end-user monitoring needs. These methods are complementary and are often used in combination with each other and other Vantage solutions:
Agentless monitoring measures the application response times experienced by every user of every application. It passively collects data from anywhere in your network from an easy-to-maintain centralized location.
Active monitoring lets you gauge the response times for key business applications against established thresholds using dedicated workstations that replay scripted transactions or scriptless application measurements. Active agents represent predictable users in a known environment performing measurements at scheduled intervals, therefore, providing "control" measurements.
With ClientVantage, you can:
understand application service quality from the end users perspective
monitor all users and all business transactions all the time and prioritize performance problems by number of affected business users or locations
accelerate application performance problem resolution and eliminate finger pointing with immediate fault domain isolation
meet service level agreements for critical business applications such as Oracle Forms, Siebel, SAP
notify key personnel automatically when application service-level exceptions occur
pinpoint application performance problems caused by inefficient application design
create application performance reports with real-time and historical data for trend analysis